GENERAL TERMS OF BUSINESS
of TOPHOTELPROJECTS GmbH – hereinafter “TOPHOTELPROJECTS”
3.2. In the event of late payment an additional fee to the sum of € 25.00 shall become due at the first dunning level. The reminder fee will then continue to increase by € 40.00 per dunning level (EU Directive 2011/7/EU).
3.3. If the outstanding amount is not received on the account of TOPHOTELPROJECTS within 7 days, the case will be assigned to a collection agency. The costs incurring for this must be borne in full by the party liable to pay.
3.4. In the event of a late payment TOPHOTELPROJECTS will furthermore forward the relevant information to credit insurers, collection agencies and credit bureaus in the region of the party liable to pay.
3.5. During default of payment, TOPHOTELPROJECTS shall be exempted from any obligations to provide services to the contracting partner.
3.6. If we become aware at a later point in time that the customer has not disclosed unfavourable conditions to us when placing the order which were not detectible for us and which would have given rise the assumption that the contracting party is not capable of fulfilling the contact, we shall be entitled to withdraw from the contract without prior notice and demand the immediate payment of any already provided services.
3.7. The customer may only set off counterclaims or retain payments if and in as far as this claims are not disputed or have been established by a court of law.
3.8. Payments made via our web shop by credit card (VISA and Master Card) shall be processed by: HUELLEMANN & STRAUSS ONLINESERVICES S.à r.l.. In addition, we are an acceptance partner of American Express.
3.9. The possible payment methods (e.g. credit card, debit card, PayPal, SEPA direct debit, payment by invoice, express bank transfer) processed via our payment service provider Heidelpay GmbH, are listed for all services provided on our web shop and may vary. The terms and conditions of the contacting partners must be observed.
Alternative Dispute Resolution in accordance with Art. 14 (1) ODR-VO and § 36 VSBG:
The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.